SEIBUS

SOUTHEAST IOWA BUS  |  SEIBUS

SOUTHEAST IOWA BUS  |  SEIBUS

SEIBUS

SEIBUS (Southeast Iowa BUS) is the regional transit provider for Southeast Iowa, with service provided throughout Des Moines, Henry, Lee, and Louisa Counties, Monday through Friday. Rides are also offered to medical appointments in Iowa City. It is operated by the Southeast Iowa Regional Planning Commission, with scheduling and management operated out of the SEIRPC office in West Burlington. 


SEIBUS does not have fixed routes. Instead, rides are available to the general public on an on-demand basis, with different schedules for the cities in which buses are stationed. One-way and round-trip fares are offered, along with a monthly pass within individual counties. It also provides a service for major annual events like the Midwest Old Thresher’s Reunion and Tri-State Rodeo.


Our buses are equipped with wheelchair lifts and are driven by experienced and helpful employees. SEIBUS provides a safe, comfortable, economical way to take you to medical appointments or shop at the malls in Iowa City.

SEIBUS Service Area

SEIBUS Service Area

2019 BY THE NUMBERS

Annual Hours Traveled

24,780 Hours

System Ridership

Total Rides – 128,586

Elderly Rides – 20,958

Disabled Rides – 50,908

Fleet Size

28 Buses

All ADA Compliant

Bus Service Hours

Days of Operation:

Monday Through Friday

Employees

23 Total Employees

Fleet Size

28 Buses

All ADA Compliant

PAST TRENDS

KEY SERVICE MEASURES

Key Service Measures

RIDERSHIP FY2015 TO FY2019

Ridership

SCHEDULE

GENERAL PUBLIC

City Day Start Time End Time
Fort Madison Monday, Wednesday, Friday 11:00 AM 3:00 PM
Keokuk Monday, Wednesday, Friday 11:00 AM 3:00 PM
Mount Pleasant Monday to Friday 9:00 AM 3:00 PM
City (To and From Burlington) Day Start Time End Time
Mediapolis Monday, Wednesday, Friday 9:30 AM (Departure From Home) 1:00 PM (Arrival Back Home)
Columbus Junction, Grandview, Wapello, Morning Sun, Mediapolis Call 1-866-753-5107. Select Option 1 for Bus Availability. 

WHO TO CALL

STEP 1: Call SEIBS Scheduler at 1-866-753-5107

STEP 2: Select Option 1 for Bus Availability 


SEIBUS appointments must be made no later than 2:00 pm the day prior to departure. 

SCHEDULE

MEDICAL APPOINTMENTS

The medical shuttle travels to Iowa City hospitals (University, Mercy, Veterans, Iowa River Landing, etc.) on Tuesday, Wednesday and Thursday each week, excluding holidays. Most medical shuttle pick ups are from your home, but alternate pick up sites can be arranged.


Rides to the Cedar Rapids Airport are also available, arriving at the airport at approximately 9:30 AM. Departure from the airport is at 1:30PM on Tuesday and Thursday; 12:30PM on Wednesday.

County / City Day Pick Up at Your Home Arrive in Iowa City (Approximate Time) Leave Iowa City (Promptly) Arrive at Your Home (Approximate Time)
Keokuk Tuesday, Thursday 5:30 - 6:00 AM 9 AM Depart VA Hospital 2:30PM 5:15 PM
Fort Madison Tuesday, Thursday 6:15 – 6:30 AM 9 AM Depart VA Hospital 2:30PM 4:30 PM
Henry County Tuesday, Thursday 7:00 - 7:30 AM 9 AM Depart VA Hospital 2:30PM 3:45 PM
Des Moines County Tuesday, Thursday 6:00 - 6:30 AM 9 AM Depart UI Hospital 2:45 PM 4:30 PM
Louisa County Tuesday, Thursday 7:00 – 7:15 AM 9 AM Depart UI Hospital 2:45 PM 3:45 PM

WHO TO CALL

STEP 1: Call SEIBS Scheduler at 1-866-753-5107

STEP 2: Select Option 1 for Bus Availability 


SEIBUS appointments must be made no later than 2:00 pm the day prior to departure. 

HOW TO RIDE

  • Be prepared to board the bus 10 minutes prior to scheduled arrival.

  • Have money or monthly pass available prior to boarding.

  • For hearing or speech impaired call 711 Relay Iowa.

  • Material for visual impaired is available upon request.

WEAR YOUR MASK. SAVE LIVES!


IBUS CONTINUES TO USE THE FOLLOWING PROTOCOLS TO REDUCE POTENTIAL EXPOSURE TO COVID-19:

  • Ask screening questions of all riders each time they wish to schedule a ride.

  • Request that all drivers and passengers wear masks.

  • Have drivers disinfect all areas of the interior of the bus, at both the beginning and end of each shift.

  • Have each bus and van undergo a monthly deep cleaning process.

RIDER COMPLAINTS

SEIBUS will not discriminate in employment, or in the provision of public transit services on the basis of gender, race, age, religion, physical or mental disability, color, sexual orientation, marital status, family status, national origin, English proficiency, or creed.


SEIBUS is committed to providing safe, reliable, courteous, and accessible services to its customers. To ensure equality and fairness, SEIBUS is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.


If anyone feels that there has been a violation of this policy, they may file a complaint with the SEIBUS Transit Director by phone at 319-753-5107 or 866-753-5107 or through written correspondence using this discrimination complaint form to Transit Director, SEIBUS, 211 N. Gear Avenue, West Burlington, IA, 52655, or via email here.


If you have not received a satisfactory response from SEIBUS you may also file a complaint with the Iowa Civil Rights Commission or the Federal Transit Administration Office of Civil Rights no later than 180 days after the date of the alleged discrimination.


Southeast Iowa BUS

211 N. Gear Avenue

West Burlington, Iowa 52655

Phone: 319-753-5107

IOWA CIVIL RIGHTS COMMISSION
400 East 14th Street

Des Moines, IA 50319-1004
515-281-4121   I   800-457-4416
How to file: 
https://icrc.iowa.gov/file-complaint
Complaint Form: 
https://icrc.iowa.gov/forms/complaint-form



FEDERAL TRANSIT ADMINISTRATION

OFFICE OF CIVIL RIGHTS
Attention: Title VI Program Coordinator
East Building, 5th Floor - TCR

 1200 New Jersey Ave., SE
816-329-3770

http://www.fta.dot.gov/civil_rights.html 


For more information see “Filing a Title VI Complaint with the FTA.”

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