These policies have been established for everyone who onboards SEIBUS to ensure a safe and an enjoyable ride and to maintain a smooth operation of the vehicle:

• Please be prepared to board the bus 10 minutes prior to scheduled arrival.
• Have money or monthly pass available prior to boarding.
• For hearing or speech impaired call 711 Relay Iowa.
• Material for visual impaired is available upon request.
• Drivers are not authorized to make unscheduled stops.
• Always use handrails when boarding or exiting the vehicle.
• Use seatbelts and remain seated during the trip.
• Infants must be secured in child restraints seats.
• Service Animals are welcome.
• Be courteous.
• Do not eat or drink on-board the vehicle.
• Dispose of all trash appropriately.
• Limit carry-on material to what you can handle without assistance.
• The use of tobacco, alcohol and illegal drugs is prohibited.
• Contact SEIBUS with complaints, concerns or suggestions.

SEIBUS also continues to use the following protocols to reduce potential exposure to COVID-19:

• Riders are asked screening questions prior to scheduling an appointment.
• Masks and hand-sanitizers are provided on each vehicle.
• Vehicles are disinfected the beginning and end of each shift.
• Each vehicle undergoes a monthly deep cleaning process.

Cancellation Policy:

If a passenger needs to cancel an appointment, SEIBUS must be called as soon as possible. The call must be made at least one hour before the scheduled pickup time.

• Failing to call will be considered a "No Show", which may result in a suspension or termination of service.
• If a passenger does not call to cancel an appointment, the rider will be charged $2.50 for a one-way ticket, or $30.00 if riding the Medical Shuttle. The passenger must pay the due amount before being allowed to ride the bus again.
• SEIBUS reserves the right to discontinue service for any passenger. After the third offense, should a rider fail to call and cancel a trip; they will be subject to discontinuation of service.
• "No Shows" will be reported by the driver.

SEIBUS reserves the right to refuse service to anyone who conducts themselves in a manner which is deemed dangerous, disruptive or may otherwise impose concerns for the safety of passengers, transit employees or the vehicle.